Shipping policy
At SpookyRoof, our products are offered through a pre-order model. Because each order requires dedicated production time before it can be shipped, we ask all customers to carefully review the timelines below before placing an order.
We truly appreciate your patience and understanding while we work to carefully produce and prepare your order.
1. Order Processing Time
After an order is successfully placed, please allow 2–4 business days for order processing.
During this time, we may:
- Review and verify your order;
- Confirm order details;
- Prepare your order for production;
- Coordinate with our production team;
- Organize required materials; and
- Begin the fulfillment process.
Order processing time is separate from production and shipping time.
Weekends and applicable holidays are generally not counted as business days.
2. Pre-Order Production Time
Because SpookyRoof products are offered as pre-orders, your product must be produced before it can be shipped.
The estimated production timeframe is:
3–5 weeks
Production begins after the applicable order processing stage has been completed.
During production, our team and production partners work to manufacture, prepare, inspect, and complete the products associated with the pre-order.
Production times are estimates and may occasionally take longer due to circumstances such as:
- High order volumes;
- Supplier delays;
- Manufacturing delays;
- Material availability;
- Quality-control requirements;
- Production scheduling;
- Holidays;
- Unexpected operational issues; or
- Other circumstances outside our reasonable control.
We appreciate your patience while your order is being made.
3. Shipping Time
Once the pre-order production process has been completed and your order is ready to ship, please allow approximately:
7–15 business days for delivery.
Shipping time begins after the product has finished production and has been handed over for shipment.
Shipping time is therefore separate from both the 2–4 business day processing period and the 3–5 week production period.
4. Estimated Total Timeline
Because SpookyRoof products are made through a pre-order process, customers should understand that fulfillment involves multiple stages.
The general estimated timeline is:
Order Processing: 2–4 business days
↓
Production: 3–5 weeks
↓
Shipping: 7–15 business days
The total time from placing an order to receiving it can therefore take several weeks.
These timeframes are estimates and not guaranteed delivery dates.
By placing an order, customers acknowledge and agree to allow sufficient time for processing, production, and shipping.
5. Tracking Information
Once your order has completed production and has been shipped, tracking information may be provided when available.
Please allow some time for tracking information to become active after the package has entered the carrier's system.
Tracking updates may occasionally take several days to appear or update, particularly during the initial stages of transportation.
6. Shipping Delays
While we work hard to meet our estimated timelines, SpookyRoof cannot guarantee a specific delivery date.
Shipping and fulfillment may occasionally be delayed due to circumstances outside our reasonable control, including:
- Carrier delays;
- Customs processing;
- Weather;
- Transportation disruptions;
- High-volume periods;
- Holidays;
- Supplier delays;
- Manufacturing delays;
- Customs inspections;
- Incorrect or incomplete shipping information;
- Carrier operational issues; or
- Other unforeseen circumstances.
A delay does not automatically qualify an order for cancellation or refund.
If your order experiences a significant delay, please contact us and we will do our best to provide an update.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully verify your:
- Full name;
- Street address;
- Apartment/unit number;
- City;
- Province/state;
- Postal/ZIP code; and
- Any other information required for delivery.
SpookyRoof is not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.
If a package needs to be reshipped because incorrect information was provided, additional shipping costs may apply.
8. Lost or Stolen Packages
Once an order has been shipped, the package is transported by the applicable shipping carrier.
If tracking indicates that a package has been delivered, SpookyRoof may consider the shipment successfully delivered.
If you cannot locate a package marked as delivered, we recommend checking around your property, with household members, neighbours, building management, or other locations where the carrier may have left the package.
Customers may also contact the shipping carrier directly to investigate the delivery.
SpookyRoof is not responsible for packages that are stolen after being confirmed as delivered to the provided shipping address.
9. Refused or Unclaimed Packages
Refusing delivery or failing to collect a package does not automatically qualify an order for a refund.
If a package is returned to SpookyRoof because it was refused, unclaimed, or could not be delivered due to customer-provided information, additional shipping costs may apply if reshipment is available.
10. Customs, Duties & Import Fees
For international orders, customers may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
SpookyRoof does not control customs processing times and cannot guarantee how long an international shipment may remain in customs.
11. Multiple Items in One Order
If an order contains multiple products, the items may not necessarily be shipped separately or at the same time.
Where applicable, SpookyRoof may wait until all items associated with an order are ready before shipping the order.
This may affect the overall delivery timeframe.
12. Pre-Order Acknowledgement
By purchasing a SpookyRoof pre-order, you acknowledge that:
- Your item is being produced after your order is placed;
- Your order is not necessarily ready to ship immediately;
- Processing takes approximately 2–4 business days;
- Production takes approximately 3–5 weeks;
- Shipping takes approximately 7–15 business days after production is completed;
- The listed timeframes are estimates;
- Production or shipping may occasionally take longer;
- You are responsible for providing accurate shipping information; and
- You understand that the order may take several weeks to arrive.
Please do not place an order if you require the product by a specific date unless SpookyRoof has expressly confirmed that date in writing.
13. Patience & Understanding
We understand that waiting for a pre-order can be exciting, and we genuinely appreciate your patience while your product is being made.
Our pre-order system allows us to produce products based on actual customer demand rather than maintaining large quantities of ready-to-ship inventory.
Every order takes time to produce, inspect, prepare, and ship.
We appreciate your patience and support while our team works to make and deliver your SpookyRoof order.
Thank you for supporting SpookyRoof.
14. Contact Us
If you have questions about your order or its shipping status, please contact SpookyRoof with your order number and the email address used when placing your order.
Our team will do our best to provide you with the most current information available.
SpookyRoof
Made to order. Worth the wait.